- How To
- Client Software
- Installing MozyHome
- Using the Configuration Window
- The Status Window
- About Restoring Files
- MozyHome Online Account Pages
- Replacing a Computer
- Changing your password
- Uninstalling MozyHome
- Client Software
- Trouble Shooting
- Client Errors
- 0x000000f
- Account Errors
- Activation Errors
- AuthenticationError0
- Cancel Errors
- Connection Errors
- Encryption Errors
- Filesystem Errors
- FilterError0
- InvalidKeyError0
- LicenseError1
- Log Rotation Errors
- MozyHome Client Errors
- MozyHome Data Base Errors
- MozyHome Errors
- Mozy Server Errors
- MozyServerError
- MozyServerError1
- MozyServerError2
- MozyServerError3
- MozyServerError4
- MozyServerError5
- MozyServerError6
- MozyServerError7
- MozyServerError8
- MozyServerError9
- MozyServerError10
- MozyServerError11
- MozyServerError12
- MozyServerError13
- MozyServerError14
- MozyServerError15
- MozyServerError16
- MozyServerError17
- ReferrerFraud0
- Restore Download Errors
- Restore Errors
- Snapshot Errors
- UpdateRequired0
- Firewall Issues
- Client Errors
- Understanding Backup Speeds
- MozyHome Basics
- What is MozyHome?
- What's so special about MozyHome?
- How do I use MozyHome?
- How much does it cost?
- Which operating systems does MozyHome support?
- Does MozyHome support Windows 7?
- Is MozyHome secure?
- How does Mozy respect my privacy?
- How does MozyHome remote backup help me comply with the HIPAA security and privacy rules?
- Is MozyHome HIPAA compliant?
- Are there any file types or sizes that I can't back up?
- How many files can I back up?
- Will MozyHome back up everything?
- How does MozyHome protect my data?
- Is there a limit to what I can back up with MozyHome Unlimited?
- How do I know that my data is safe and secure?
- How often can I restore my data?
- Can I share my backed up data with others?
- Does MozyHome support external drives?
- Does MozyHome support network drives?
- What happens if I delete a file accidentally?
- Where do I find my referral code?
- Configuring MozyHome
- How do I upgrade to the latest version of MozyHome?
- How do I change my password?
- How do I change the email address associated with my account?
- Can I use MozyHome if I am behind an HTTPS proxy?
- What happens if I delete a file marked for backup?
- How do I get more storage space?
- What do the symbol overlays on my file icons mean?
- How do I remove the green check marks appearing on my data files?
- How do I cancel my MozyHome account?
- How do I change the credit card on my MozyHome account?
- Can I change my encryption key?
- How do I delete a machine from my account?
- How do I uninstall the Ask Toolbar?
- Can I view or edit my files on the Mozy servers?
- Why can't I find my Program Files or Windows folders in my MozyHome Configuration?
- How do I upgrade from MozyHome Free to MozyHome Unlimited?
- What should I do if I lose my private encryption key?
- Why are green check marks appearing on my file and folder icons?
- Can I uninstall and reinstall MozyHome without affecting the backup sets I already have?
- How do I change my account user name?
- I registered, but I never got a confirmation email.
- How do I migrate from one computer to another?
- How do I migrate from one platform to another?
- How do I add a machine to my Mozy account?
- How do I replace my machine with a new one?
- Backing Up
- Which files should I back up?
- I have a small business. Can I back up my server with MozyHome?
- Why has MozyHome stopped performing backups?
- How can I view backup status?
- How long does it take to back up?
- Will subsequent backups take as long as the first?
- What if I lose my connection to MozyHome during a backup?
- My C drive fills up when I run a backup. How do I fix that?
- How do I backup Outlook and Outlook Express files with MozyHome?
- How do I delete old backups?
- My backup stopped and when I restarted it, it started over again. Why?
- Restoring
- How do I restore my data?
- I'm trying to restore, but it keeps sitting at the Loading backup screen.
- Where do I put my restored files for common applications?
- Why can't I see my deleted files when doing a Web restore?
- How do I change the date for the files I want to restore?
- 7-Zip Diagnostic Window
- "Not a valid win32 application error" appears
- Performance
- Why does MozyHome show a different quota on the website than it does in the client?
- MozyHome seems to bog down my system. Is there a way to fix this?
- The Start Backup button is grayed out. How do I start my backup?
- What does reticulating splines mean?
- Mozy is not uploading data fast enough.
- Why do I keep getting a ConnectionError1?
- I installed or upgraded MozyHome and everything stopped working.
- Why am I getting an AccountError5?
- How do I contact support?
ConnectionError4
Cause
Your computer either rebooted or shutdown during the backup process.
Solution
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