- How To
- Client Software
- Installing MozyHome
- Using the Configuration Window
- The Status Window
- About Restoring Files
- MozyHome Online Account Pages
- Replacing a Computer
- Changing your password
- Uninstalling MozyHome
- Client Software
- Trouble Shooting
- Client Errors
- 0x000000f
- Account Errors
- Activation Errors
- AuthenticationError0
- Cancel Errors
- Connection Errors
- Encryption Errors
- Filesystem Errors
- FilterError0
- InvalidKeyError0
- LicenseError1
- Log Rotation Errors
- MozyHome Client Errors
- MozyHome Data Base Errors
- MozyHome Errors
- Mozy Server Errors
- MozyServerError
- MozyServerError1
- MozyServerError2
- MozyServerError3
- MozyServerError4
- MozyServerError5
- MozyServerError6
- MozyServerError7
- MozyServerError8
- MozyServerError9
- MozyServerError10
- MozyServerError11
- MozyServerError12
- MozyServerError13
- MozyServerError14
- MozyServerError15
- MozyServerError16
- MozyServerError17
- ReferrerFraud0
- Restore Download Errors
- Restore Errors
- Snapshot Errors
- UpdateRequired0
- Firewall Issues
- Client Errors
- Understanding Backup Speeds
- MozyHome Basics
- What is MozyHome?
- What's so special about MozyHome?
- How do I use MozyHome?
- How much does it cost?
- Which operating systems does MozyHome support?
- Does MozyHome support Windows 7?
- Is MozyHome secure?
- How does Mozy respect my privacy?
- How does MozyHome remote backup help me comply with the HIPAA security and privacy rules?
- Is MozyHome HIPAA compliant?
- Are there any file types or sizes that I can't back up?
- How many files can I back up?
- Will MozyHome back up everything?
- How does MozyHome protect my data?
- Is there a limit to what I can back up with MozyHome Unlimited?
- How do I know that my data is safe and secure?
- How often can I restore my data?
- Can I share my backed up data with others?
- Does MozyHome support external drives?
- Does MozyHome support network drives?
- What happens if I delete a file accidentally?
- Where do I find my referral code?
- Configuring MozyHome
- How do I upgrade to the latest version of MozyHome?
- How do I change my password?
- How do I change the email address associated with my account?
- Can I use MozyHome if I am behind an HTTPS proxy?
- What happens if I delete a file marked for backup?
- How do I get more storage space?
- What do the symbol overlays on my file icons mean?
- How do I remove the green check marks appearing on my data files?
- How do I cancel my MozyHome account?
- How do I change the credit card on my MozyHome account?
- Can I change my encryption key?
- How do I delete a machine from my account?
- How do I uninstall the Ask Toolbar?
- Can I view or edit my files on the Mozy servers?
- Why can't I find my Program Files or Windows folders in my MozyHome Configuration?
- How do I upgrade from MozyHome Free to MozyHome Unlimited?
- What should I do if I lose my private encryption key?
- Why are green check marks appearing on my file and folder icons?
- Can I uninstall and reinstall MozyHome without affecting the backup sets I already have?
- How do I change my account user name?
- I registered, but I never got a confirmation email.
- How do I migrate from one computer to another?
- How do I migrate from one platform to another?
- How do I add a machine to my Mozy account?
- How do I replace my machine with a new one?
- Backing Up
- Which files should I back up?
- I have a small business. Can I back up my server with MozyHome?
- Why has MozyHome stopped performing backups?
- How can I view backup status?
- How long does it take to back up?
- Will subsequent backups take as long as the first?
- What if I lose my connection to MozyHome during a backup?
- My C drive fills up when I run a backup. How do I fix that?
- How do I backup Outlook and Outlook Express files with MozyHome?
- How do I delete old backups?
- My backup stopped and when I restarted it, it started over again. Why?
- Restoring
- How do I restore my data?
- I'm trying to restore, but it keeps sitting at the Loading backup screen.
- Where do I put my restored files for common applications?
- Why can't I see my deleted files when doing a Web restore?
- How do I change the date for the files I want to restore?
- 7-Zip Diagnostic Window
- "Not a valid win32 application error" appears
- Performance
- Why does MozyHome show a different quota on the website than it does in the client?
- MozyHome seems to bog down my system. Is there a way to fix this?
- The Start Backup button is grayed out. How do I start my backup?
- What does reticulating splines mean?
- Mozy is not uploading data fast enough.
- Why do I keep getting a ConnectionError1?
- I installed or upgraded MozyHome and everything stopped working.
- Why am I getting an AccountError5?
- How do I contact support?
AccountError1
Mozy cannot find the account you are trying to use on its servers. This is usually because of a mistyped password or username (your email address).
If your backup fails with this error code, you may have changed your password on the website, but the application still has your old password stored. Open the MozyHome configuration to update your password.
To resolve the problem:
- Verify you have typed the correct username and password (ensure there are no blank spaces before or after the username or password).
- If the error persists, verify that Caps Lock is not on.
- If the error persists, reset your password at https://mozy.com/login.
- If you have downloaded the MozyHome client software but have not yet signed up for an account, click here to register with MozyHome.
- If the error persists, contact Mozy technical support (support@mozy.com). For security verification purposes, please be prepared with the last 4 digits of the credit card used to sign up.
Please let us know if the information on this page was helpful. And if not, what we can do to improve it. Please leave your feedback here.
If you were not able to find the information you were looking for, or you need assistance with a Mozy product, please contact Mozy Support.