• Content
• FAQ

1. Download and start installing the latest version of MozyHome on the replacement computer. For instructions on downloading and installing the latest client, see: Installing MozyHome.
2. When prompted during the install, log in to MozyHome using your email and password. MozyHome automatically recognizes that you are using a different computer and starts the Replace Machine wizard.
   Figure 1. Replace Machine Wizard
   
   
   Note: If you have more than one computer associated with your account, they will all be available for selection in the wizard.
3. Click Replace computer [Computer Name] for the computer you want to replace, then click Next. A dialog appears asking you to confirm the replacement.
   Figure 2. Confirm Replacement Dialog
   
   
   Note: You cannot replace an OS X ( Mac) computer with a Windows computer (or the reverse). Doing so will generate a cross-platform migration error, and the replacement will fail. See How do I migrate from one platform to another?
4. Click Yes to proceed with the replacement. When the replacement is complete, a confirmation dialog appears.
   Figure 3. Replacement Successful Dialog
   
   
5. Click Next. The Encryption Settings dialog appears.
   Figure 4. Encryption Settings Dialog
   
   

   For information about encryption methods, see: Configuring Encryption.

6. Click an encryption method, then click Next. The Backup Sets dialog appears.
   Figure 5. Backup Sets Dialog
   
   

   For information about customizing backup sets, see: Creating Custom Backup Sets.

7. Select the backup sets you want MozyHome to save, then click Next. The Bandwidth Test dialog appears.
   Figure 6. Bandwidth Test
   
   
8. Click Start Test. When the bandwidth test is complete, click Next. The Backup Speed Selection dialog appears.
   Figure 7. Backup Speed Selection Dialog
   
   
   Note: MozyHome requires a high speed Internet connection to perform online backups. If the bandwidth test fails, you must verify that you have a fast enough connection to use MozyHome.
9. Click Next. The Setup Complete dialog appears.
   Figure 8. Setup Complete Dialog
   
   
10. Click one of the following options, then click Finish:
    • Restore files now (launches a web browser)
    • I don't want to restore files now, I'd like to continue configuring MozyHome in Expert Mode.
    If you select to restore files now, your Web browser opens and takes you to the Web restore options page. For information on how to perform a Web restore, see: Restoring from the Web.

    If you select to not restore files now, the MozyHome Configuration window appears with the Configure tab selected. For more information about configuring MozyHome to meet your requirements, refer to the MozyHome Client Guide.

    Note: When you run a backup on the new machine, MozyHome will analyze your backup set and associate your data with the new machine, but will not upload your files again.

Please let us know if the information on this page was helpful. And if not, what we can do to improve it. Please leave your feedback here.

If you were not able to find the information you were looking for, or you need assistance with a Mozy product, please contact Mozy Support.