- How To
- Client Software
- Installing MozyHome
- Using Advanced Configuration
- Using the Status Window
- About Restoring Files
- Replacing a Computer
- Changing your password
- Uninstalling MozyHome
- Client Software
- Trouble Shooting
- Client Errors
- 0x000000f
- Account Errors
- Activation Errors
- AuthenticationError0
- Cancel Errors
- Connection Errors
- Encryption Errors
- Filesystem Errors
- FilterError0
- InvalidKeyError0
- LicenseError1
- Log Rotation Errors
- Mozy Client Errors
- Mozy Data Base Errors
- Mozy Errors
- Mozy Server Errors
- MozyServerError
- MozyServerError1
- MozyServerError2
- MozyServerError3
- MozyServerError4
- MozyServerError5
- MozyServerError6
- MozyServerError7
- MozyServerError8
- MozyServerError9
- MozyServerError10
- MozyServerError11
- MozyServerError12
- MozyServerError13
- MozyServerError14
- MozyServerError15
- MozyServerError16
- MozyServerError17
- ReferrerFraud0
- Restore Download Errors
- Restore Errors
- Snapshot Errors
- UpdateRequired0
- oem.dll Not Found
- Firewall Issues
- Client Errors
- Common Questions
- What is Mozy?
- What's so special about Mozy?
- How do I upgrade to the latest version of MozyHome?
- How do I use MozyHome?
- How much does it cost?
- Which operating systems does MozyHome support?
- I have a small business. Can I back up my server with MozyHome?
- Can I use MozyHome if I am behind an HTTPS proxy?
- Is MozyHome secure?
- How does Mozy respect my privacy?
- How does MozyHome remote backup help me comply with the HIPAA security and privacy rules?
- Is MozyHome HIPAA compliant?
- Which files should I back up?
- How often can I restore my data?
- How do I change my password?
- What happens if I delete a file marked for backup?
- How can I view backup status?
- Are there any file types or sizes that I can't back up?
- Can I share my backed up data with others?
- How many files can I back up?
- How do I get more storage space?
- What do the symbol overlays on my file icons mean?
- How do I remove the green check marks appearing on my data files?
- How long does it take to back up?
- Will subsequent back ups take as long as the first?
- What if I lose my connection to Mozy during a backup?
- How do I cancel my Mozy account?
- How do I change the credit card on my Mozy account?
- Will Mozy back up everything?
- Why isn't Mozy backing up exchange files?
- Can I change my encryption key?
- How do I delete a machine from my account?
- How does Mozy protect my data?
- Does MozyHome support external drives?
- Does Mozy support network drives?
- How do I uninstall the Ask Toolbar?
- Where do I find my referral code?
- Can I view or edit my files on the Mozy servers?
- Common Issues
- Why can't I find my Program Files or Windows folders in my Mozy Configuration?
- My C drive fills up when I run a backup. How do I fix that?
- Is there a limit to what I can back up with MozyHome Unlimited?
- How do I upgrade from MozyHome Free to MozyHome Unlimited?
- How do I delete old backups?
- How do I know that my data is safe and secure?
- Why does Mozy show a different quota on the website than it does in the client?
- What happens if I delete a file accidentally?
- My backup stopped and when I restarted it, it started over again. Why?
- What should I do if I lose my private encryption key?
- Mozy seems to bog down my system. Is there a way to fix this?
- The Start Backup button is grayed out. How do I start my backup?
- I'm trying to restore, but it keeps sitting at the Loading backup screen.
- Mozy is not uploading data fast enough.
- Why do I keep getting a ConnectionError1?
- I installed or upgraded MozyHome and everything stopped working.
- Why has Mozy stopped performing backups?
- Why am I getting an AccountError5?
- Why are green check marks appearing on my file and folder icons?
- Can I uninstall and reinstall MozyHome without affecting the backup sets I already have?
- How do I change my account user name?
- I registered, but I never got a confirmation email.
- Restore FAQ
- How do I restore my data?
- How do I migrate from one computer to another?
- How do I migrate from one platform to another?
- How do I add a machine to my Mozy account?
- How do I replace my machine with a new one?
- Where do I put my restored files for common applications?
- Why can't I see my deleted files when doing a Web restore?
- How do I change the date for the files I want to restore?
- 7-Zip Diagnostic Window
- "Not a valid win32 application error" appears
- How do I contact support?
What happens if I delete a file marked for backup?
If you delete a document and then run a backup, Mozy assumes that you no longer need a backup copy of that document, and marks the file to be removed from our system. (We keep it on file for 30 days, just in case you change your mind.) After 30 days, the file is deleted from our servers and you are no longer able to get it back.
You cannot delete files from the Mozy servers, but once a file is marked for deletion it is removed in 30 days and no longer counts against your storage space.
Please let us know if the information on this page was helpful. And if not, what we can do to improve it. Please leave your feedback here.
If you were not able to find the information you were looking for, or you need assistance with a Mozy product, please contact Mozy Support.