- Client Software
- Installing MozyHome
- Configuring MozyHome
- The Status Window
- Restoring Files
- MozyHome Online Account Pages
- Replacing a Computer
- Changing your password
- Collecting Log Files
- Uninstalling MozyHome
- Trouble Shooting
- Client Errors
- 0x000000f
- Account Errors
- AuthenticationError0
- Cancel Errors
- Connection Errors
- Encryption Errors
- Filesystem Errors
- InvalidKeyError0
- LicenseError1
- MozyHome Client Errors
- MozyHome Data Base Errors
- MozyHome Errors
- Mozy Server Errors
- MozyServerError
- MozyServerError1
- MozyServerError2
- MozyServerError3
- MozyServerError4
- MozyServerError5
- MozyServerError6
- MozyServerError7
- MozyServerError8
- MozyServerError9
- MozyServerError10
- MozyServerError11
- MozyServerError12
- MozyServerError13
- MozyServerError14
- MozyServerError15
- MozyServerError16
- MozyServerError17
- ReferrerFraud0
- Restore Download Errors
- Restore Errors
- UpdateRequired0
- Client Errors
- Mozy Basics
- What is MozyHome?
- What's so special about MozyHome?
- How do I upgrade to the latest version of MozyHome?
- How do I use MozyHome?
- How much does it cost?
- Which operating systems does MozyHome support?
- Is MozyHome secure?
- How does Mozy respect my privacy?
- How does MozyHome remote backup help me comply with the HIPAA security and privacy rules?
- Is MozyHome HIPAA compliant?
- Are there any file types or sizes that I can't back up?
- How many files can I back up?
- Will MozyHome back up everything?
- How does MozyHome protect my data?
- Is there a limit to what I can back up with MozyHome Unlimited?
- How do I know that my data is safe and secure?
- How often can I restore my data?
- Can I share my backed up data with others?
- Does MozyHome support external drives?
- Does MozyHome support network drives?
- What happens if I delete a file accidentally?
- Where do I find my referral code?
- Configuring MozyHome
- Can I use MozyHome if I am behind an HTTPS proxy?
- How do I change my password?
- How do I change the email address associated with my account?
- What happens if I delete a file marked for backup?
- Why can't I find the MozyHome configure window?
- How do I get more storage space?
- How do I cancel my MozyHome account?
- How do I change the credit card on my MozyHome account?
- Can I change my encryption key?
- How do I delete a machine from my account?
- Can I view or edit my files on the Mozy servers?
- How do I upgrade from MozyHome Free to MozyHome Unlimited?
- What should I do if I lose my private encryption key?
- How do I change my account user name?
- I registered, but I never got a confirmation email.
- How do I migrate from one computer to another?
- How do I view hidden files?
- How do I migrate from one platform to another?
- How do I add a machine to my Mozy account?
- How do I replace my machine with a new one?
- Backing Up
- Which files should I back up?
- I have a small business. Can I back up my server with MozyHome?
- Why isn't MozyHome backing up exchange files?
- How can I view backup status?
- How long does it take to back up?
- Will subsequent backups take as long as the first?
- What if I lose my connection to MozyHome during a backup?
- How do I delete old backups?
- My backup stopped and when I restarted it, it started over again. Why?
- What file system paths are not backed up by MozyHome?
- Restoring
- How do I restore my data?
- Where do I put my restored files for common applications?
- Why can't I see my deleted files when doing a Web restore?
- How do I change the date for the files I want to restore?
- Why am I asked if I want to initialize/format the disk when I plug in my hard drive restore?
- Why did I get a .dmg file instead of a .zip file for my restore?
- Where is MozyHome for Mac's decrypt utility?
- Performance
- Why does Mozy show a different quota on the website than it does in the client?
- Why does MozyHome show a different quota on the website than it does in the client on Snow Leopard?
- What does reticulating splines mean?
- Mozy is not uploading data fast enough.
- Why do I keep getting a ConnectionError1?
- Why am I getting an AccountError5?
- How do I contact support?
FilesystemError2
Cause
MozyHome was unable to open or backup one or more files. (MozyHome cannot backup password-protected, encrypted files, or open file on a network share.)
Solution
- Remove any file passwords or encryption, check for open files on network shares, or deselect all such files from the MozyHome backup list.
- Retry the backup again. You can manually start the backup by doing the following:
Click the MozyHome icon in the menu bar
, then click Start Backup. - If the error persists, send the following information to technical support at support@mozy.com:
- Which Operating system are you using (such as Windows XP or MAC OS X)?
- What version of MozyHome you are using (see Viewing the Client Version)?
- What firewalls are enabled on your computer?
- Are you using a router and does it have a firewall enabled?
- What anti-virus or anti-spyware software are you running on your computer?
- Which error code are you seeing (such as ConnectionError1)?
- Collect your log files and attach them to your email. See: Collecting Log Files
Please let us know if the information on this page was helpful. And if not, what we can do to improve it. Please leave your feedback here.
If you were not able to find the information you were looking for, or you need assistance with a Mozy product, please contact Mozy Support.