- Client Software
- Installing MozyHome
- Configuring MozyHome
- The Status Window
- Restoring Files
- MozyHome Online Account Pages
- Replacing a Computer
- Changing your password
- Collecting Log Files
- Uninstalling MozyHome
- Trouble Shooting
- Client Errors
- 0x000000f
- Account Errors
- AuthenticationError0
- Cancel Errors
- Connection Errors
- Encryption Errors
- Filesystem Errors
- InvalidKeyError0
- LicenseError1
- MozyHome Client Errors
- MozyHome Data Base Errors
- MozyHome Errors
- Mozy Server Errors
- MozyServerError
- MozyServerError1
- MozyServerError2
- MozyServerError3
- MozyServerError4
- MozyServerError5
- MozyServerError6
- MozyServerError7
- MozyServerError8
- MozyServerError9
- MozyServerError10
- MozyServerError11
- MozyServerError12
- MozyServerError13
- MozyServerError14
- MozyServerError15
- MozyServerError16
- MozyServerError17
- ReferrerFraud0
- Restore Download Errors
- Restore Errors
- UpdateRequired0
- Client Errors
- Mozy Basics
- What is MozyHome?
- What's so special about MozyHome?
- How do I upgrade to the latest version of MozyHome?
- How do I use MozyHome?
- How much does it cost?
- Which operating systems does MozyHome support?
- Is MozyHome secure?
- How does Mozy respect my privacy?
- How does MozyHome remote backup help me comply with the HIPAA security and privacy rules?
- Is MozyHome HIPAA compliant?
- Are there any file types or sizes that I can't back up?
- How many files can I back up?
- Will MozyHome back up everything?
- How does MozyHome protect my data?
- Is there a limit to what I can back up with MozyHome Unlimited?
- How do I know that my data is safe and secure?
- How often can I restore my data?
- Can I share my backed up data with others?
- Does MozyHome support external drives?
- Does MozyHome support network drives?
- What happens if I delete a file accidentally?
- Where do I find my referral code?
- Configuring MozyHome
- Can I use MozyHome if I am behind an HTTPS proxy?
- How do I change my password?
- How do I change the email address associated with my account?
- What happens if I delete a file marked for backup?
- Why can't I find the MozyHome configure window?
- How do I get more storage space?
- How do I cancel my MozyHome account?
- How do I change the credit card on my MozyHome account?
- Can I change my encryption key?
- How do I delete a machine from my account?
- Can I view or edit my files on the Mozy servers?
- How do I upgrade from MozyHome Free to MozyHome Unlimited?
- What should I do if I lose my private encryption key?
- How do I change my account user name?
- I registered, but I never got a confirmation email.
- How do I migrate from one computer to another?
- How do I view hidden files?
- How do I migrate from one platform to another?
- How do I add a machine to my Mozy account?
- How do I replace my machine with a new one?
- Backing Up
- Which files should I back up?
- I have a small business. Can I back up my server with MozyHome?
- Why isn't MozyHome backing up exchange files?
- How can I view backup status?
- How long does it take to back up?
- Will subsequent backups take as long as the first?
- What if I lose my connection to MozyHome during a backup?
- How do I delete old backups?
- My backup stopped and when I restarted it, it started over again. Why?
- What file system paths are not backed up by MozyHome?
- Restoring
- How do I restore my data?
- Where do I put my restored files for common applications?
- Why can't I see my deleted files when doing a Web restore?
- How do I change the date for the files I want to restore?
- Why am I asked if I want to initialize/format the disk when I plug in my hard drive restore?
- Why did I get a .dmg file instead of a .zip file for my restore?
- Where is MozyHome for Mac's decrypt utility?
- Performance
- Why does Mozy show a different quota on the website than it does in the client?
- Why does MozyHome show a different quota on the website than it does in the client on Snow Leopard?
- What does reticulating splines mean?
- Mozy is not uploading data fast enough.
- Why do I keep getting a ConnectionError1?
- Why am I getting an AccountError5?
- How do I contact support?
Does MozyHome support external drives?
Yes, MozyHome supports drives that your Mac recognizes as "mounted." MozyHome does not support "unmounted" removable drives such as DVD/CD-ROMs, media cards and some thumb or flash drives. You can tell if your external drive is "mounted," when you open your MozyHome configuration and you are able to select files on this drive for back up.
If your external drive is not "mounted," first copy the data onto one of your "mounted" drives, then select the data for back up.
Important: If you have selected files from an external drive to be part of your regular backup and you unplug or turn off the drive while your backup is running, MozyHome detects that the files are gone and assumes that you no longer need them. Those files are then marked for deletion. After 30 days, the files are deleted from our servers and you are no longer able to get them back. However, if you reconnect the drive and run a back up, Mozy identifies the files, cancels the deletions and saves them in your backup set. Only files that have changed need to be backed up again.
Please let us know if the information on this page was helpful. And if not, what we can do to improve it. Please leave your feedback here.
If you were not able to find the information you were looking for, or you need assistance with a Mozy product, please contact Mozy Support.