Article ID: 000003242
Important: If you need to restore your data, do so before canceling your account. Restores in progress will be canceled if your account is canceled. For info on restoring, see Mozy Restores. If you have any account questions please contact Support prior to canceling your account.
To cancel your MozyHome account:
- Uninstall the backup software from your computer. For steps uninstalling Mozy, see Uninstalling Mozy.
- Log into your account, https://mozy.com/login.
- Click on Manage Account - across from Profile Information or from the drop down menu next to your name located towards the top right of the page.
- Select My Profile.
- Deselect the Mozy Newsletter and Mozy email notifications (if selected).
- Next to Member Since, click Delete account.
- Type in account password to confirm account deletion.
- Fill out questionaire
- Click Submit.