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Cancel MozyHome


Article ID: 000003242

Date: 01/31/2014

Important: If you need to restore your data, do so before canceling your account. Restores in progress will be canceled if your account is canceled. For info on restoring, see Mozy Restores. If you have any account questions please contact Support prior to canceling your account. 

For MozyPro and MozyEnterprise accounts, please contact Support or Sales for assistance.

To cancel your MozyHome account: 

  1. Uninstall the backup software from your computer. For steps uninstalling Mozy, see Uninstalling Mozy.
  2. Log into your account,
  3. Click on Manage Account from the drop down menu under your name located at the top right of the page.

Cancel MozyHome - Clicking Manage Account

  1. Select My Profile.

Cancel MozyHome - Account Home

  1. Deselect the Mozy Newsletter and Mozy email notifications (if selected).  
  2. Next to Member Since, click Delete account.

Cancel MozyHome - My Profile

  1. Type in account password to confirm account deletion. 

Cancel - Delete Account Password confirmation

  1. Fill out questionaire
  2. Click Submit

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