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Downloadable User Guide

Uninstall Backup Software for Windows

Mozy User Guide

Article Reference ID:

000155630

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Uninstalling the backup software allows you to prepare for a reinstall or close your Mozy account.

  1. If you use Windows 7 or earlier:
    1. If you have a MozyHome account, click Start > All Programs > MozyHome > Uninstall MozyHome.
    2. If you have a MozyPro account, click Start > All Programs > MozyPro > Uninstall MozyPro.
    3. If you have a MozyEnterprise account, click Start > All Programs > MozyEnterprise > Uninstall MozyEnterprise.
  2. If you use Windows 8:
    1. With the Start screen showing, type Control Panel.
    2. If you have a MozyHome account, in the Windows Control Panel, right-click MozyHome, and then click Uninstall.
    3. If you have a MozyPro account, in the Windows Control Panel, right-click MozyPro, and then click Uninstall.
    4. If you have a MozyEnterprise account, in the Windows Control Panel, right-click MozyEnterprise, and then click Uninstall.
  3. Click Yes to confirm uninstalling the backup software
  4. Click Yes if you wan to save your configuration settings. Save your settings if you plan to reinstall and do not want to reselect files, reselect backup sets, and recreate custom backup sets. During reinstallation, you will be asked if you want to use your saved settings. For information, see Uninstalling or Reinstalling.
  5. If you are prompted to restart, click Yes.

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