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Restore or Download All My Files from the Web Mozy User Guide
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If your computer is lost, damaged, or stolen, you can use any Web browser to log in to your account online in order to restore files.
CAUTION:
Recover all your files before you install the Mozy backup software on a replacement computer. For more information, see Replacing a Computer.

If you need to restore all your files, the Emergency Restore Wizard is the fastest way to ensure all your files are selected. Files are restored from all drives for the selected computer. Only the most recently backed up versions of files are restored.

Regardless of the delivery method you choose, getting all your files may take some time. Therefore, if you urgently need a few files, consider downloading only those files while you wait for the rest to arrive. For more information, see Choosing Files from Mozy on the Web.

  1. Use a Web browser to log in to your account online. Choose one of these options:
    • At https://mozy.com/login, type your email address and password in the appropriate fields, then click Log In.
    • If you use MozyPro or MozyEnterprise and if your administrator provided you with a URL, use that URL in your browser's address bar, then press Enter, type your email address and password in the appropriate fields, then click Log In. The URL should resemble https://subdomain.mozy.com/login, where subdomain is replaced by the actual subdomain for your MozyPro or MozyEnterprise account.
  2. Click Emergency Restore, in the upper-right corner of the page. The Restore Wizard appears.
  3. Select the computer or device to restore files from, then click Next. You can restore all files from only one device at a time.
  4. Provide a name for this set of files, up to 64 characters, then click Next. A unique name for each set of files is helpful if you are restoring more than once, or for different devices, or with different files selected.
  5. (Optional) Change the date from which to restore to get versions of files from before today, then click Next. For example, if you need versions of files from before your computer was infected with a virus, you can select any versions files backed up within your grace period.
  6. (Optional) Select Include Deleted Files to include files considered deleted within your grace period, then click Next.
    Important: You should do this if the backup software was installed on a new computer and the Replace Computer process was used to complete the first backup with none of your files present on that new computer. If this is not selected, none of your previously backed up files are included.
  7. Choose the delivery method for your set of files:
    • Recommended: Download using the Restore Manager
    • Download Compressed Archives
    • Ship on Media
    For more information, see Choosing Delivery Method in Mozy Online.
  8. Click Next.
  9. Choose one of these actions:
Next Steps: Review your Download History to learn the status of your files as they are prepared for you. For more information, see See History of Downloads from the Web.
Parent topic: When You Have a Disaster
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