Restore Manager 2.0 Release NotesMozy User Guide
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This topic provides release notes for this version of Restore Manager. Release notes identify new and changed features as well as any issues.
Restore Manager is used to stream backed up files to your computer when downloading from the Web. For more information about Restore Manager, see Delivery Method Descriptions.
- (Windows) Resolved an issue that prevented the date and time the request to restore files was submitted from showing in the Restore Manager.
- (Mac) For customers backing up with a corporate encryption on new installations of version 2.12 of the backup software for Mac, ensured that the Restore Manager can seamlessly restore and decrypt files. This does not apply to MozyHome accounts.
- (Windows) Resolved an issue that caused the Restore Manager to quit unexpectedly during a restore.
- (Mac) Resolved an issue that caused the Restore Manager to prompt for credentials every five minutes when doing a large restore.
- (Mac) Resolved an issue that caused the Restore Manager to quit unexpectedly. This was caused by a permission issues when trying to restore files to a different user profile than the original owner of the file.
- (Windows) Resolved a cause of the progress bar showing incomplete progress although a download was successfully completed.
- (Windows) Resolved an issue which caused the Restore Manager to stop functioning if it was paused and resumed several times in quick succession.
- (Mac) Resolved an issue which caused the Restore Manager to respond very slowly or to become intermittently unresponsive to user interaction while downloading a very large number of small files.
Under certain conditions, Restore Manager had been prompting end users to re-authenticate when they requested files to be restored via Restore Manager, then downloaded the Restore Manager and opened the restore MZD file. This issue was occurring only for branded builds of the Restore Manager and Web Access which provided users with unique URLs. This was because the branded Mozy Web site certificate could not be found by the Restore Manager.
This issue has been resolved with one exception.
The issue fixed in this release still occurs when Firefox is used on Windows, because unlike Internet Explorer and Chrome, Firefox does not automatically obtain certificates and put them into the Windows certificate manager, where the Restore Manager looks for sites to trust.
As long as users provide their credentials to the Restore Manager, they can re-authenticate and proceed with the restore, downloading files via the Restore Manager. In cases where end users cannot provide their credentials, they can first log in to Mozy online using Internet Explorer or Chrome to automatically obtain the certificate. Thereafter, Firefox can be used to request files via the Restore Manager without requiring end users to re-authenticate each time.
In cases where using an alternate Web browser is not a viable work-around, administrators should ensure the necessary certificates are present on end users' computers before they first use Firefox to request files via Restore Manager.
New or Changed Features
This section describes features which are new or changed in this release.
- For Windows computers, the Restore Manager is now installed on the computer and automatically runs for subsequent downloads.
- For Windows computers, right-clicking on a file listed in the Details pane in Restore Manager provides an option to Show file in Explorer, and Windows Explorer opens at the location where the file resides.
- On the Progress dialog box, it is now easier to start, cancel, pause, and resume downloads. It is also easier to remove completed downloads from the list.
- On the Progress dialog box, the Show Details button makes it easier to see information about what is currently being restored and what has been restored previously.
- The option to preserve the original location is automatically disabled when the backed up and new computers have different operating systems.
- When the option to restore to an original location is selected, and that location is a network drive which is not connected, prompts appear to connect that missing drive to receive the files being downloaded. (Pro or Enterprise)
- Single-sign is now supported when you are logged in to your online file access and the Restore Manager is started. It is no longer necessary to provide login credentials again.
This topic describes issues fixed in this version of Restore Manager. If any new issues are identified in this version, warnings, prevention, work-arounds, or fixes are also identified.
Restore Manager can severely slow down or stop completely when attempting to download more than 200,000 files. For sets of files at least this large, create smaller groups of files to download separately. Or, you may instead prefer to request a media restore.
- If you close the Restore Manager while a download is in progress, then change your password, and then incorrectly type your new password when attempting to resume downloading with Restore Manager, subsequent correct attempts to provide your new password fail. To resolve this, close the Restore Manager and try again, being sure to correctly type the new password.
- When downloading files backed up from a Mac to a Windows computer, the download fails if the Restore Manager erroneously attempts to download to the original location.
- If the network connection is lost after you've logged in to the Restore Manager but before the download is selected or begins, the Restore Manager may stop working. If this happens, close the Restore Manager, ensure you have a working network connection, then from the Windows list, restart the Restore Manager and try again.
- When Restore Manager downloads files to the primary drive where it is running (most likely the C drive) and the drive is full, the message which appears advising that the drive is full cannot show the drive name.
- When a download is underway and the Restore Manager is partly obscured by another window, the only way to bring it forward is to click on the frame, menu bar or title bar of the Restore Manager.
- Details for files which are downloading or have completed downloading may not appear in Restore Manager, particularly on OS X Leopard (10.5). Sometimes this is addressed if the download is paused or resumed, completed, or if there is an error.
- It is possible for RAM to be used excessively when Restore Manager retries downloading files. This is more likely to occur when very large sets of files are requested, and can eventually cause the computer to run slower or stop entirely. To prevent this, create smaller groups of files to download separately. Or, you may instead prefer to request a media restore. If this does occur, close the Restore Manager, restart the computer, and resume downloading with Restore Manager.
- If the destination for the downloaded files is unexpectedly missing, (such as a folder which is moved, renamed or deleted, or a removable drive which is unexpectedly ejected), the Restore Manager creates a folder in /Volumes and continues downloading. This means that the downloaded files won't all be in the same, intended destination.