You may need to decrypt files you download or restore. For more information, see Decrypting My Restored Files.
When you download an archive package (rather than direct download with Restore Manager), you should use a download manager. Web browsers such as Firefox or Safari provide their own download managers. Using a download manager is necessary because restores can be large and therefore can take some time to completely and successfully download. If the download process is interrupted or stopped, a download manager can restart the process where it left off rather than starting the entire download again from the beginning. You can search for and obtain download managers on the Internet.
- Click Dashboard, then click Download History. Download History appears. For more information, see Understanding Download History in MozyPro on the Web.
- In the list of requests you have made, find an Archive Package type with a status of Ready for Download, then click . The Restore Details window appears.
- Under Downloads, click the link to download this package. If the request was large enough, there may be more than one download.
- Save the compressed restore file to your Desktop. This file may resemble a folder. It contains all your restored files in a compressed (or zipped) fashion, making the file as small as possible so you can download it faster.
Note: If you find the file is not being saved, or if your web browser simply tries to open the file instead of offering to save it, you may need to change settings for your Web browser and try again. For help in doing this, consult help topics for your Web browser.
- Extract your compressed files.