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Log In to Manage Your Account Online Mozy User Guide
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If you use MozyHome, you can manage most aspects of your account yourself when you log in online. This includes adding space or computers to your account, managing payment information, cancelling your account, and changing your account credentials, such as your email address or password.

If you use MozyPro or MozyEnterprise and if your account permits you to do so, you may perform only a few account management tasks. You may be able to change your Mozy password, or select a backed up computer to restore files from, or expire mobile access to your Mozy account.

If you use MozyPro or MozyEnterprise, only your administrator may perform account management or provide assistance. To find the email address for your Mozy administrator:
  • Windows users can right-click the icon Mozy icon for the Mozy backup software in the notification area, then click About.
  • Mac users can click the icon Mozy icon for the Mozy backup software in the menu bar, then click Open Mozy Preferences. Click Buy More Space to open an email addressed to your administrator. The subject line contains a request to increase storage. You can change the subject line if this is not the nature of your request.
Note: If you are the administrator for a MozyPro or MozyEnterprise account, you can refer to the Administrator Guide for assistance in performing account management tasks. For more information, see Open the Administrator Guide.
Note: When you log in to your account online, you may be required to verify your email address or to pass the CAPTCHA test. CAPTCHA protects Web sites by generating tests that humans can pass, but that computer programs cannot. This prevents automated software from performing actions which degrade the quality of service, whether due to abuse or resource expenditure. CAPTCHA stands for Completely Automated Public Turing Test To Tell Computers and Humans Apart. These measures increase security and validate your email address when you activate your account or change your email address.
  1. Use a Web browser to log in to your account online. Choose one of these options:
    • At https://mozy.com/login, type your email address and password in the appropriate fields, then click Log In.
    • If you use MozyPro or MozyEnterprise and if your administrator provided you with a URL, use that URL in your browser's address bar, then press Enter, type your email address and password in the appropriate fields, then click Log In. The URL should resemble https://subdomain.mozy.com/login, where subdomain is replaced by the actual subdomain for your MozyPro or MozyEnterprise account.
  2. (Conditional) If your attempts to log in fail, you may see the CAPTCHA test.
    1. Read the CAPTCHA characters.
    2. Type the CAPTCHA characters, then click Log In.
  3. (Conditional) You may see a screen requesting you to verify your email address.
    • If the email address you see on this screen is correct, find the validation message in your email account and click the link to verify your email address.
    • If the email address you see on this screen is not correct, enter a valid address in the Change email field, then click Send. Then, find the validation message in your email account and click the link to verify your email address.
    • If the email address you see on this screen is correct, but you cannot find the validation message in your email account, click Resend. Then, find the validation message in your email account and click the link to verify your email address.
    Once you have verified your email address, click Go to Account.
  4. Choose the appropriate option:
    • If you use MozyHome and if you see the Dashboard tab, click Manage Account. Your Account Pages appears.
    • If you use MozyHome and if you do not see the Dashboard tab, your Account Pages are open.
    • If you use MozyPro or MozyEnterprise, your account management page appears.
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