Contents

Downloadable User Guide

Log In to Manage Your Account Online

Mozy User Guide

Article Reference ID:

000155363

Print   Comment        

If you use MozyHome, you can manage most aspects of your account yourself when you log in online. This includes adding space or computers to your account, managing payment information, cancelling your account, and changing your account credentials, such as your email address or password.

If you use MozyPro or MozyEnterprise, only your account administrator may perform account management activities or provide assistance. For information about finding your administrator's email address, see Find Your Administrator's Email Address.That said, some MozyPro or MozyEnterprise users are allowed to change their own Mozy password, or expire mobile access to your Mozy account, or download your files from the Mozy cloud using a Web browser.

Note: When you log in to your account online, you may be required to verify your email address or to pass the CAPTCHA test. CAPTCHA protects Web sites by generating tests that humans can pass, but that computer programs cannot. This prevents automated software from performing actions which degrade the quality of service, whether due to abuse or resource expenditure. CAPTCHA stands for Completely Automated Public Turing Test To Tell Computers and Humans Apart. These measures increase security and validate your email address when you activate your account or change your email address.
  1. Use a Web browser to log in to your account online. Choose a login option.
    • At https://mozy.com/login, type your email address and password in the appropriate fields, then click Log In.
    • If you use MozyPro or MozyEnterprise and if your administrator provided you with a URL, use that URL in your browser's address bar, then press Enter, type your email address and password in the appropriate fields, then click Log In. The URL should resemble https://subdomain.mozy.com/login, where subdomain is replaced by the actual subdomain for your MozyPro or MozyEnterprise account.
  2. (Conditional) If your attempts to log in fail, you may see the CAPTCHA test.
    1. Read the CAPTCHA characters.
    2. Type the CAPTCHA characters, then click Log In.
  3. (Conditional) You may see a screen requesting you to verify your email address.
    • If the email address you see on this screen is correct, find the validation message in your email account and click the link to verify your email address.
    • If the email address you see on this screen is not correct, enter a valid address in the Change email field, then click Send. Then, find the validation message in your email account and click the link to verify your email address.
    • If the email address you see on this screen is correct, but you cannot find the validation message in your email account, click Resend. Then, find the validation message in your email account and click the link to verify your email address.
    1. Once you have verified your email address, click Go to Account.
  4. Choose the appropriate option:
    OptionAction
    If you use MozyHome and if you see the Devices tab or the Synced tabClick your user name in the upper-right corner, then click Account Summary.

    Your Account Pages appears.

    If you use MozyHome and if you do not see the Devices tab or the Synced tabYour Account Pages are open.
    If you use MozyPro or MozyEnterpriseYour account management page appears.

Related Content
Haven't found what you are looking for?
Ask the Community