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Restoring from USB Drives

Article Reference ID: 000247640

When you log in to your account online and select files, you can choose to pay for your files to be shipped to you. This delivery method is called media restore. When your order arrives, you can restore your files from the media restore drives. Media restore is not available to all accounts. Whether you can order media restore depends upon where your account is located.

Note: Some MozyPro or MozyEnterprise accounts do not permit users to see or access their Mozy files using Web browsers. If this is the case, you may be able to restore files using the backup software, or you may need to ask your administrator for assistance.
Note: Media restores are available only for backed up files and not for synced files.

The files and folders in a media restore are in the same folder structure as they were on your computer when you backed them up, and can be restored into that original folder structure. If you are using a different computer, or a different operating system (Mac versus Windows), you must then move the files to anywhere you like.

To protect our customers, all media restores are encrypted for shipment. This ensures that even if your shipment falls into the wrong hands, nobody except you can get your files from the media restore. The key to decrypt your files is emailed to you. You may need to look in your email's spam or junk folder if you cannot find the email. If you cannot find the email, request assistance here:

If you chose to use a personal encryption key to encrypt your files, you will need to provide this key in addition to the shipping encryption key to decrypt your files. If you cannot provide this key, your files cannot be decrypted to a usable state.

To restore your files, you must first log in to your account online to select files, then choose Ship on Media as the delivery method.

If you want to restore vSphere virtual machines, see Restoring vSphere Virtual Machines from a Hard Drive in the Mozy Backup for vSphere Guide.