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Downloadable Admin Guide

Restore from Hard Drive to a Windows Computer

Mozy Admin Guide

Article Reference ID:

000155613

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Prerequisite: Before you connect the hard drive, you should:
  • have the password you received by email for unlocking the shipping encryption. (You may need to look in your email's spam or junk folder.) If you lose this password, please request assistance here: http://support.mozy.com/support/restorehelpform.
  • close all applications that might be using the files you are restoring.
  • have your personal encryption key available if you chose to encrypt your backups with a personal key when you installed the backup software. For more information, see Decrypting Your Restored Files.
  1. Connect the USB cable for the hard drive to your computer's USB port.
    Important: If you see a prompt for initializing or formatting the disk, click No. If you click Yes, you will erase all of the data on the hard drive.
    The hard drive is added to your list of drives in Windows Explorer.
  2. Select one of the following options.
    • If the Autoplay window appears, click Open folder to view files using Windows Explorer.
    • In Windows 2000 or 2003, click Start > My Computer, then double-click the new hard drive.
    • In Windows Vista or 7, click Start > Computer, then double-click the new hard drive.
    • In Windows 8, with the Start screen showing, type computer, then open the new hard drive.
    A Window Explorer window displays the contents of the hard drive.
  3. Double-click restore_win.bat. A 7z window displays the contents of the hard drive. Filenames ending in 7z are archive packages which contain your files.
  4. Double-click a filename which ends in 7z. If there is more than one .7z file, select the first file, named *-1.7z where * is your restore ID.
  5. In the Enter password field, enter the password you received by email, and then click OK. A 7z window displays folders and files inside the archive package. These are in the same folder structure as when they were backed up.
  6. Copy some or all of the folders and files to an appropriate location on your computer, such as to your Documents or Pictures folder.
    Note: If you used a personal encryption key when backing up your files, copy these files to a temporary location such as a folder on your desktop. From that temporary location, you will use your personal key to decrypt the files into their final destination on your computer.
    1. Select any or all of the folders and files.
    2. In the 7z toolbar, click Copy.
    3. In the Copy to field, browse to or type the destination for the selected folders and files.
    4. (Optional) If any file with the same name is already present in a destination folder, choose whether to replace it with the version you have copied. You can also choose to rename the duplicate file you are copying, thereby having both versions in that location on your computer. A progress window appears while copying is underway.
The selected folders and files are copied to the destination you specified. Repeat these steps as needed for each .7z until all the archive packages are extracted.

Next Steps: If you used a personal encryption key when backing up your files, your copied files should be in a temporary location such as a folder on your desktop. From that temporary location, use your personal key to decrypt the files into their final destination on your computer. For more information, see Decrypting Your Restored Files.

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