Contents

Downloadable Admin Guide

Restore from Hard Drive to a Windows Computer

Mozy Admin Guide

Article Reference ID:

000155613

Print   Comment        
Prerequisite: Before you connect the hard drive, you should:
  • have the password you received by email for unlocking the shipping encryption. (You may need to look in your email's spam or junk folder.) If you lose this password, please request assistance here: http://support.mozy.com/support/restorehelpform.
  • close all applications that might be using the files you are restoring.
  • have your personal encryption key available if you chose to encrypt your backups with a personal key when you installed the backup software. For more information, see Decrypting Your Restored Files.
  1. Connect the USB cable for the hard drive to your computer's USB port.
    Important: If you see a prompt for initializing or formatting the disk, click No. If you click Yes, you will erase all of the data on the hard drive.
    The hard drive is added to your list of drives in Windows Explorer.
  2. Select one of the following options:
    • In Windows 2000 or 2003, click Start > My Computer, then double-click the new hard drive.
    • In Windows Vista or 7, click Start > Computer, then double-click the new hard drive.
    • In Windows 8, with the Start screen showing, type computer, then open the new hard drive.
  3. In the list of files and folders on the hard drive, double-click the installer for TrueCrypt, named something like TrueCrypt Setup 7.1a.exe, and install TrueCrypt.
  4. In the list of files and folders on the hard drive, find and double-click a restore volume, named data.tc. The TrueCrypt window appears.
  5. From the list of unused drive letters, choose one to assign to this restore volume, then click Mount.
  6. In the Password field, enter the password you received in an email, then click OK. The full path of the restore volume appears next to the drive letter you chose in Step 5.
  7. To access the contents of the restore volume, double-click the drive in the list. A Windows Explorer window displays the contents of the restore volume within the folder structure they were in when they were backed up, including the drive letter.
  8. Choose one of these options:
    • Restore all files from this restore volume to this computer in exactly the same folder structure they were in when they were backed up. For example, copy the contents of the C folder in the restore volume to the C drive on your computer. If this computer has a different operating system from the computer which they were backed up from, you may need to move the files to their final destination. For more information, see Why Platform Matters.
    • Choose specific files and folders to restore. To do this, hold down the CTRL key while you click the files, then copy and paste them into their destination on your computer.
    • If you used a personal encryption key, copy the files to a temporary location such as a folder on your desktop. From that temporary location, use your personal key to decrypt the files into their final destination on your computer. For more information, see Decrypting Your Restored Files.
    If any file with the same name is already present in a destination folder, you choose whether to replace it with the version you have copied. If you use Windows Vista or later, you can also choose to rename the file you are copying, thereby having both versions in that location on your computer.

Related Content
Haven't found what you are looking for?
Ask the Community