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Decrypting Your Restored FilesMozy Admin Guide
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If you are using a corporate encryption key and downloaded or restored files were EFS-encrypted, you can import the files directly to your NTFS file system so they can be recognized as EFS again. If you allow your users to define a personal encryption key for their files, you must have the key available to decrypt the files you are downloading or restoring. If you cannot provide that key, neither you nor Mozy can decrypt your files.